Here’s how our return process works.

If you want to end your subscription, you can return your product by following these steps:

1. Contact support to end your subscription and to get a return label.

2. Reset your product to factory settings; otherwise we may not be able to process your product (which may result in additional charges).

3. Place the product and all accessories back within its original packaging and place inside a shipping box. You can reuse the Wedio box for this, or any other shipping box.

4. Attach the return label to the box.

5. Hand over the package to your shipping provider allowing at least one day before the due date of your next subscription payment.

Once your return label has been scanned by your shipping provider, your monthly payments will be stopped. The subscription ends after the product has been received and successfully processed.